We're Here to Help
Contact Magic Pens
Questions about orders, shipping, instructions, or our color-changing marker kit? We'd love to hear from you.
Get In Touch
Our friendly team supports customers across Canada and the USA, Monday to Friday, 9am – 5pm PST. We aim to respond to all enquiries within 1 business day.
-
Phone +1 778 318 6683
-
Email info@magicpens.com
-
Address 11391 161 Street Surrey
BC, Canada – V4N 4P5 -
Business Hours Monday – Friday, 9am – 5pm PST
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Quick Answers
Common Questions
How long does shipping take?
Standard shipping usually takes 5–7 business days within Canada and the USA. Express options are available at checkout.
Can I track my order?
Yes! Once your order ships you'll receive a tracking number by email. You can also check your order status in My Account.
What is your return policy?
We offer 30-day hassle-free returns on unused items. Read our full return policy →
Are Magic Pens safe for kids?
Yes — all Magic Pens are non-toxic, CE certified and washable. Suitable for children aged 5 and up.