Eligible return requests should be started within 30 days of delivery.
Return eligibility
Items should be in their original condition with included parts and packaging, unless they arrived damaged, defective, or materially different from their description.
Items showing avoidable damage, misuse, alteration, or excessive wear may not qualify for a change-of-mind return. Rights that apply by law are not limited by this policy.
How to request a return
Sign in and open the relevant order, or contact customer care with your order number, the item, and the reason for your request.
Wait for approval and instructions before sending an item back so it can be matched to your order.
Return shipping
Follow the approved packing and shipping instructions and keep proof of postage. For change-of-mind returns, return shipping costs may be the customer’s responsibility.
If we sent the wrong item or confirm that an item arrived damaged or defective, contact customer care for the appropriate next steps.
Inspection and refunds
We will review the returned item and let you know the outcome. Approved refunds are sent to the original payment method where possible; payment-provider processing times may apply.
Contact your payment provider if a completed refund has not appeared after its usual processing period.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once fulfilment or dispatch has started, we may be unable to stop it and the return process may apply.
Questions about this policy?
Contact Us