Available delivery methods, charges, and current estimates are shown at checkout for your address and items.
Shipping options and rates
Availability depends on the destination, products, and active delivery zones. Enter a complete address at checkout to see the options available to you.
Shipping charges and any eligible promotion are shown before payment. Taxes, duties, or import charges may be shown separately depending on the destination.
Processing and delivery estimates
Orders are prepared after payment or order confirmation. Estimates shown at checkout or in order messages are not guaranteed arrival dates.
Weekends, holidays, weather, carrier disruptions, customs checks, remote destinations, and high order volume may affect delivery timing.
Tracking your order
When tracking is available, carrier details are sent after dispatch. Tracking events may take time to appear after a label is created.
Use the order-tracking area to review your order. Contact customer care if tracking has not updated for an unusual period.
Address changes
Check the recipient name, street address, unit, city, region, postal code, country, phone number, and email before placing your order.
Contact us promptly if an address is wrong. A change may not be possible after fulfilment begins.
Missing, damaged, or incorrect deliveries
Check the delivery area, household members, neighbours, building reception, and carrier notes before reporting a missing parcel.
For a damaged parcel, incorrect item, or delivery you cannot locate, contact us promptly with your order number and any helpful details.
Customer care
For shipping help, contact customer care and include your order number so the team can investigate.
Questions about this policy?
Contact Us